FAQ
Every batch undergoes our comprehensive testing protocol that goes far beyond what others do. We provide complete Certificate of Analysis (COA) documentation showing:
- Purity verification: Minimum 99.8% confirmed purity via HPLC
- LCMS Screening: Complete molecular identity and structure verification
- Heavy Metals Analysis: Testing for lead, mercury, cadmium, arsenic
- Endotoxin Analysis: Bacterial contamination safety screening
- Sterility testing: Microbiological safety confirmation
If any product doesn't meet our purity standards, we replace it free or provide a full refund.
Manufacturing Excellence:
- FDA-registered facilities
- GMP-compliant production
- Advanced solid-phase synthesis
- Pharmaceutical-grade equipment
Quality Assurance:
- Extensive testing: Purity • LCMS • Heavy Metals • Endotoxins
- Cold-chain storage & shipping
- Batch tracking & documentation
- Extended stability testing
Result: Consistently higher purity, better stability, and more reliable research outcomes.
Accepted Payments:
- All major credit cards (Visa, MC, Amex)
- Cryptocurrency (Bitcoin, Ethereum)
- Zelle (instant transfer)
- Wire transfers (bulk orders)
- Research institution purchase orders
Security Features:
- 256-bit SSL encryption
- PCI DSS Level 1 compliance
- Fraud protection monitoring
- Secure tokenized payments
- No stored payment data
Your payment information is never stored on our servers and all transactions are processed through bank-level security protocols.
Institutional Pricing Tiers:
Tier 1: $1,000+
10% discount + free shipping
Tier 2: $5,000+
15% discount + priority support
Tier 3: $10,000+
20% discount + custom synthesis
Additional Benefits:
- Net 30 payment terms for qualified institutions
- Dedicated account manager
- Custom peptide synthesis services
- Expedited COA delivery
- Volume commitment discounts up to 25%
⚠️ Important Note:
Due to the nature of research chemicals, we cannot accept returns of opened products for safety and contamination reasons.
Full Refund Conditions:
- Product doesn't meet stated purity specifications
- Shipping damage or temperature compromise
- Wrong product shipped (our error)
- Manufacturing defects or contamination
Replacement Policy:
- Free replacement for any quality issues
- Expedited shipping for replacement orders
- No questions asked within 30 da
Our goal is 100% customer satisfaction. If you're not completely satisfied, we'll make it right
Storage Guidelines:
- Lyophilized (powder): -20°C freezer
- Reconstituted: 2-8°C refrigerator
- Protect from: Light, moisture, heat
- Use: Desiccant packets provided
- Avoid: Freeze-thaw cycles
Shelf Life:
- Powder form: 2-3 years at -20°C
- Reconstituted: 2-4 weeks at 4°C
- Aliquoted: 6 months at -20°C
- Room temp: Max 24 hours
💡 Pro Tips:
- Aliquot into single-use portions to avoid repeated freeze-thaw
- Use sterile technique when reconstituting
- Label with date and concentration
- Keep detailed storage logs for research documentation
Custom Synthesis Services:
Yes! We offer comprehensive custom peptide synthesis for research institutions and biotech companies.
Capabilities:
- 2-50 amino acid sequences
- Modified amino acids
- Cyclization and conjugation
- Fluorescent labeling
- Biotin conjugation
- PEGylation services
Specifications:
- Purity: 85-99%+ available
- Scale: mg to gram quantities
- Timeline: 2-4 weeks typical
- Documentation: Full synthesis report
- Analysis: HPLC, MS, amino acid analysis
How to Request:
- Submit sequence and specifications via our custom synthesis form
- Receive detailed quote within 24-48 hours
- Approve quote and timeline
- Synthesis begins with regular progress updates
- Quality control testing and documentation
- Delivery with complete analytical package