Effective Date: January 1, 2025

At PurePeptide Labs, your satisfaction and research success are our top priorities. We stand behind the quality and purity of every product we ship. If something isn’t right, we’ll make it right — guaranteed.

⚠️ Important Note

Due to the nature of research chemicals, we cannot accept returns of opened products for safety and contamination reasons. Please inspect your shipment carefully upon arrival and contact us immediately if any issues are found.

Full Refund Conditions

We offer a full refund or free replacement under the following circumstances:

  • Product does not meet the stated purity specifications
  • Shipping damage or temperature compromise
  • Wrong product shipped (our error)
  • Manufacturing defects or contamination

Replacement Policy

  • Free replacement for any verified quality issues
  • Expedited shipping for replacement orders
  • No questions asked within 30 days of delivery

Refund Process

If you qualify for a refund or replacement, please contact our support team at info@PurePeptideLabs.com with your order number, product name, and a brief description of the issue. Our team will respond within 24–48 hours to resolve your request.

Refunds are issued to your original payment method within 5–10 business days after approval.

Order Cancellations

Orders may be cancelled within 1 hour of purchase if not yet shipped. Once shipped, cancellations are no longer possible.

Contact Us

For all refund or replacement inquiries, please reach out to our support team:

PurePeptide Labs
Email: info@PurePeptideLabs.com
Website: https://purepeptidelabs.com

Our goal is 100% customer satisfaction. If you're not completely satisfied, we'll make it right.